Specific Recommendations

• Faculty need a single point of contact for initial questions concerning traditional desktop computing and network access clients. There should be a clear procedure for handling faculty/staff problems that involve equipment and software operation.

• Once ITT has reached some level of convergence at UMBC, a booklet describing services should be sent to all faculty, which should be updated on a regular basis. All ITT services should be covered by a single publication, including those now offered by ACS, Administrative Computing, the library, and Victor's shop. There should not be multiple, overlapping ITT solutions from all of these administrative units.