Specific Recommendations

• Faculty need a single point of contact for questions about desktop services. Presently it can be difficult to find the right person to solve a computer/network problem. This primary function of this single point of contact may just be the referral of questions to the appropriate staff member. This person should also monitor resolution of problems to help clarify where ITT support is deficient.
• ACS, and other UMBC organizations, should continue to use the World Wide Web as the vehicle for providing networked information to users. This allows users to learn only a single user interface for access to large amounts of information both internal, and external, to UMBC. UMBC administrative units should be encouraged (forced?) to provide all possible information to faculty under the World Wide Web.