By Shileola Adeniranye
I was ment to do the second one via face book but the person did not show so I had to do it with someone else via email.
ADEWUNMI OKUPE
COMPUTER SCIENCE MAJORRECENT GRADUATE FROM GEORGE WASHINGTON UNIVERSITY
Q: So how often do you need technical help form the OIT? Adewunmi: Rarely, I try to solve issues on my own first.
Q: So what was your first action when you needed help? In other words, When you have a problem, what is your first step? (troubleshoot, call, email, search?)
Adewunmi: Trouble shoot. Then trouble shoot some more.
Q: Do you struggle to put your problem into words?
Adewunmi: No, I am pretty eloquent.
Q: Typically how long between problem is an introduction to solution?
Adewunmi: An hour
Q: What are/ the types of problems that you usually have?
Adewunmi: Hardware problem.
Q: Will you return to a website you had trouble with before, and could not find help?
Adewunmi : No.
Q: Do you usually visit the OTI web page. And if yes, do the FAQ (frequently asked questions) help with your problems?
Adewunmi: I don’t, because I don’t visit the FAQ
Q: Does searching for help in a knowledge base usually yield good results?
Adewunmi :Yes it does.
Q: If you have to leave you information for a call back would you do it, or look for a different alternative?
Adewunmi: Look for an alternative 1st, if none is found, then I would leave my information.
Q: Would you be interested in a live chat program to talk with a tech immediately? Or if you have done it how successful was it?
Adewunmi: Yes, its easy and very effective.