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Publications in Refereed Journals:

Zenebe, A., L. Zhou, and A. F. Norcio, “User Preferences Discovery Using Fuzzy Models”, Fuzzy Sets and Systems, vol. 161, no. 23, pp. 3044-3063. 2010.

Ozok, A. A., Q. Fan, and A. F. Norcio, “Design Guidelines for Effective Recommender System Interfaces Based on a Usability Criteria Conceptual Model: Results from a College Student Population”, Behaviour & Information Technology, vol. 29, no. 1, pp. 57-83, 2010.

Zenebe, A. and A. F. Norcio, “Representation, Similarity Measures and Aggregation Methods Using Fuzzy Sets for Content-Based Recommender Systems”, Fuzzy Sets and Systems, vol. 160, pp. 76-94, 2009.

Ozok, A. A., D. Benson, J. Chakraborty, and A. F. Norcio, “A Comparative Study between Tablet and Laptop PCs: User Satisfaction and Preferences”, International Journal of Human-Computer Interaction, vol. 24, no. 3, pp. 329-352, 2008.

Ball, M. J., J. S. Silva, S. Bierstock, J. V. Douglas, A. F. Norcio, J. Chakraborty, and J. Srini, “Failure to Provide Clinicians Useful IT Systems: Opportunities to Leapfrog Current Technologies”, Methods of Information in Medicine (journal of the International Medical Informatics Association), vol. 47, no. 1, pp. 4-7, 2008.

Noiwan, J. and A. F. Norcio, “Cultural Differences on Attention and Perceived Usability: Investigating Color Combinations of Animated Graphics”, International Journal of Human-Computer Studies, vol. 64, no. 2, pp. 103-122, 2006.

Lazar, J. K., G. Meiselwitz, and A. F. Norcio, “A Taxonomy of Novice User Perception of Errors on the Web”, Universal Access in the Information Society, vol. 3, nos. 3-4, pp. 202-208, 2004.

Lazar, J. K. and A.F. Norcio, Training Novice Users in Developing Strategies for Responding to Errors When Browsing the Web, International Journal of Human-Computer Interaction, vol. 15, no. 3, pp. 361-377, 2003.

Chen, Q., A. F. Norcio, and J. Wang. “Neural Network Based Stereotyping for User Profiles”, Journal of Neural Network Computing and Applications, vol. 9, pp. 259-265, 2000.

Lazar, J. K. and A. F. Norcio, “Service-Research: Community Partnerships for Research and Training”, Journal of Informatics Education and Research, vol. 2, no. 3, pp. 21-25, 2000.

Chiu, C. C., P. L. Hsu, and A. F. Norcio, “A Fuzzy Reasoning Approach to Support Knowledge Acquisition”, International Journal of General Systems, vol. 28, no. 2-3, pp. 227-241, 1999.

Dillon, T. W. and A. F. Norcio, “User Performance and Acceptance of a Speech-Input Interface in a Health Assessment Task”, International Journal of Human–Computer Studies, vol. 47, pp. 591-602, 1997.

Chen, Q. and A. F. Norcio, “Modeling a User's Domain Knowledge with Neural Networks”, International Journal of Human–Computer Interaction, vol. 9, no. 1, pp. 25-40, 1997.

Warren, J. R., A. F. Norcio, J. W. Stott, and G. C. Canfield, “Experimental Evaluation of a Simulation Environment for Information Systems Design”, Journal of Systems and Software, vol. 32, no. 1, pp. 3-20, 1996.

Dillon, T. W., D. McDowell, A. F. Norcio, and M. J. DeHaemer, “A Preliminary Investigation: Nursing Acceptance of a Speech-Input Interface”, Computers in Nursing, vol. 12, no. 6, pp. 264-271, 1994.

Chiu, C. C., A. F. Norcio, and C. Hsu, “Reasoning on Domain Knowledge Level in Human–Computer Interaction”, Information Sciences, vol. 1, no. 1, pp. 31-46, 1994.

Mitchell, K. C., M. A. Woodbury, and A. F. Norcio, “Individualizing User Interfaces: Application of the Grade of Membership (GOM) Model for Development of Fuzzy User Classes”, Information Sciences, vol. 1, no. 1, pp. 9-29, 1994.

Staggers, N. and A. F. Norcio, “Mental Models: Concepts for Human–Computer Interface Research”, International Journal of Man-Machine Studies, vol. 38, no. 2, pp. 587-605, 1993.

Warren, J. R., J. W. Stott, and A. F. Norcio, “Stochastic Simulation of Information Systems Designs from Data Flow Diagrams”, Journal of Systems and Software, vol. 18, no. 2, pp. 191-199, 1992.

Chmura, L. J., A. F. Norcio, and T. J. Wicinski, “Evaluating Software Design Processes by Analyzing Change Data over Time”, IEEE Transactions on Software Engineering, vol. SE-16, no. 7, pp. 729-740, 1990.

Norcio, A. F. and J. Stanley, “Adaptive Human–Computer Interfaces: A Literature Survey and Perspective”, IEEE Transactions on Systems, Man, and Cybernetics, vol. SMC-19, no. 2, pp. 399-408, 1989.

Norcio, A. F. and L. J. Chmura, “Designing Complex Software”, Journal of Systems and Software, vol. 8, no. 3, pp. 165-184, 1988.

Norcio, A. F. and S. Kerst, “Human Memory Organization for Computer Programs”, Journal of the American Society for Information Science, vol. 34, no. 2, pp. 109-114, 1983.

Publications in Refereed Conference Proceedings:

Chakraborty, J. Danny Ho, Anthony F. Norcio, and Nirali M. Shaw, “Computer Supported Collaboration in Health Care”, Proceedings of the Applied Human Factors and Ergonomics Conference, to appear 2012.

Gurley, K. A. and A. F. Norcio, “Preliminary Framework for Studying Self-Reported Data in Electronic Medical Records within a Continuing Care Retirement Community”, Proceedings of the HCI International 2011 The 14th International Conference on Human–Computer Interaction, pp. 159-165, 2011.

Crabtree, C., A. F. Norcio, and C. Seaman, “An Empirical Characterization of the Accuracy of Software Process Elicitation, Proceedings of he International Conference on Software and Systems Process 2011, to appear 2011.

Crabtree, C., C. Seaman, and A. F. Norcio, “Exploring Language in Software Process Elicitation: A Grounded Theory Approach”, Proceedings of the Third International Symposium on Empirical Software Engineering and Measurement, ESEM, pp. 324-335, 2009.

Chakraborty, J., and A. F. Norcio, “Cross Cultural Computer Gaming”, Proceedings of the HCI International 2009, The 13th International Conference on Human–Computer Interaction, pp. 13-18, 2009.

Chakraborty, J., L. Hansen, D. A. Denenberg, and A. F. Norcio, “Preliminary Findings from a Cross Cultural Usability Study on the Internationalization of User Interfaces”, Proceedings of the HCI International 2009, The 13th International Conference on Human–Computer Interaction, pp. 162-171, 2009.

Gurley, Kelley and A. F. Norcio, “A Systematic Review of Technologies Designed to Improve and Assist Cognitive Decline for both the Current and Future Aging Populations”, Proceedings of the HCI International 2009, The 13th International Conference on Human–Computer Interaction, pp. 156-163, 2009.

Chakraborty, J. and A. F. Norcio, “Preliminary Investigation into the Internationalization of User Interfaces ”, Proceedings of AEI 2008 – The Applied Human Factors and Ergonomics 2nd International Conference, 2008.

Fan, Q., A. A. Ozok, and A. F. Norcio, “User Preferences of E-Commerce Recommender System User Interfaces Based on a Usability Criteria Model”, Proceedings of AEI 2008 – The Applied Human Factors and Ergonomics 2nd International Conference, 2008.

Wu, H., A. A. Ozok, and A. F. Norcio, “Cross-Cultural User Interface Design for Mobile Phones: A Literature Survey”, Proceedings of AEI 2008 – The Applied Human Factors and Ergonomics 2nd International Conference, 2008.

Dinmore, M. and A. F. Norcio, “Literacy for the Masses: Integrating Software and Knowledge Reuse for End-User Developers”, Proceeding of IRI-07 – The 2007 IEEE International Conference on Information Reuse and Integration, pp. 455-460, 2007.

Zenebe, A. and A. F. Norcio, “Visualization of Item Features, Customer Preference and Associated Uncertainty Using Fuzzy Sets”, Proceedings of the Annual Meeting of the North American Fuzzy Information Processing Society – NAFIPS 2007, pp. 7-12, 2007.

Denenberg, D., L. Hansen, N. Czarnota, J. Chakraborty, and A. F. Norcio, “The Effect of Color and Layering on Comprehension of Multi-Layered Email Messages”, Proceedings of the HCI International 2005, The 11th International Conference on Human–Computer Interaction, 2005.

Zenebe, A., A Ozok, and A. F. Norcio, “Personalized Recommender Systems in e-Commerce and m-Commerce: A Comparative Study”, Proceedings of the HCI International 2005, The 11th International Conference on Human–Computer Interaction, 2005.

Noiwan, J., T Piyawat, and A. F. Norcio, “Computer Attitudes and Computer Self-Efficacy: A Case Study of Thai Undergraduate Students”, Proceedings of the HCI International 2005, The 11th International Conference on Human–Computer Interaction, 2005.

Zenebe, A. and A. F. Norcio, “Evaluation Framework for Fuzzy Theoretic-Based Recommender System”, Proceedings of the HCI International 2005, The 11th International Conference on Human–Computer Interaction, 2005.

Piyawat, T., J. Noiwan, and A. F. Norcio, “Usability Testing of BlogExpress: Blog Reader Software as a Knowledge Management Tool”, Proceedings of the HCI International 2005, The 11th International Conference on Human–Computer Interaction, 2005.

Koru, A. G., A. A. Ozok, and A. F. Norcio, “The Effect of Human Memory Organization on Code Reviews under Different Single and Pair Code Reviewing Scenarios”, Proceedings of the Workshop on Human and Social Factors of Software Engineering 2005 (HSSE 2005), 2005.

Zenebe, A. and A. F. Norcio, “Uncertainty Identification, Representation and Measurement in User Modeling: A Methodology”, Proceedings of Information Resources Management Association International Conference, pp. 1157-1159, 2004.

Zenebe, A., A. Gangopadhyay, and A. F. Norcio, “Neuro-Fuzzy Modeling for Inferring a User's Interest in a Web Page: An Empirical Study”, Proceedings of Information Resources Management Association International Conference, pp. 994-996, 2004.

Noiwan, J. and A. F. Norcio, “Designing for Effective Information Presentation: The Effects of Cultural Differences on Speed, Accuracy, and Perceptions on Usability and Aesthetics”, Proceedings of the HCI International 2001 Conference, Volume 1 – Usability Evaluation and Interface Design: Cognitive Engineering, Intelligent Agents, and Virtual Reality, pp. 115-119, 2001.

Piyawat, T. and A. F. Norcio, “Practical Approaches to Fuzzy Object-Oriented User Modeling”, Proceedings of the HCI International 2001 Conference, Volume 1 – Usability Evaluation and Interface Design: Cognitive Engineering, Intelligent Agents, and Virtual Reality, pp. 125-129, 2001.

Lazar, J. K. and A. F. Norcio, “An Exploratory Study of Situational Errors on the Web”, Proceedings of the HCI International 2001 Conference, Volume 1 – Usability Evaluation and Interface Design: Cognitive Engineering, Intelligent Agents, and Virtual Reality, pp. 111-114, 2001.

Noiwan, J., T. Piyawat, and A. F. Norcio, “The Impact of Culture in Designing Web-Based Systems”, Proceedings of the WebNet 2001 – World Conference on the WWW and Internet, 2001.

Noiwan, J., T. Piyawat, and A. F. Norcio, “Between-Page Banner Advertising (BePBA) on the Web: A Solution Where Usability and Advertising Meet”, Proceedings of the WebNet 2001 – World Conference on the WWW and Internet, 2001.

Lazar, J. K. and A. F. Norcio, “End-User Satisfaction in Training Novice Users to Surf the Web”, Proceedings of the WebNet 2001 – World Conference on the WWW and Internet, 2001.

Piyawat, T., Noiwan, J., and A. F. Norcio, “Navigation is the Law: The Conceptual Architecture for Layered Web-based Information Systems”, Proceedings of the WebNet 2001 – World Conference on the WWW and Internet, 2001.

Piyawat, T, M. Adya, and A. F. Norcio, “The Distributed User Modeling Shell System (DUMSS): A Conceptual Framework for Eliciting User Models”, Proceedings of the 2000 Americas Conference on Information Systems, Volume I, pp. 330-336, 2000.

Denenberg, D., J. K. Lazar, and A. F. Norcio, “Interface Considerations in Designing Online Communities: A Case Study, Proceedings of the 4th Multiconference on Systemics, Cybernetics, and Informatics, 526-531, 2000.

Lazar, J. K. and A. F. Norcio, “Intelligent Error Message Design for the Internet”, Proceedings of the 4th Multiconference on Systemics, Cybernetics, and Informatics, pp. 532-535, 2000.

Noiwan, J. and A. F. Norcio, “A Comparative Analysis on Web Heuristic Usability between Thai Academic Web Sites and US Academic Web Sites”, Proceedings of the 4th Multiconference on Systemics, Cybernetics, and Informatics, 536-541, 2000.

Piyawat, T., H. E. Emurian, and A. F. Norcio, “Re-inventing Web Navigation: Multi-Layered Map Navigation”, Proceedings of the 4th Multiconference on Systemics, Cybernetics, and Informatics, 542-546, 2000.

Lazar, J. K. and A. F. Norcio, “A Framework for Training Novice Users in Appropriate Responses to Errors”, Proceedings of the Annual Conference of the International Association of Computer Information Systems, pp. 128-134, 1999.

Luenam, P., A. F. Norcio, and P. Liu, “A neuro-fuzzy approach towards adaptive intrusion tolerant database systems”, in Computational Intelligence and Its Applications, X. Yao and X. Li, (Eds.), China: University of Science and Technology Press, in press.

Lazar, J. K. and A. F. Norcio, “To Err Or Not To Err, That is the Question: Novice Perception of Errors While Surfing the WEB”, Proceedings of the International Conference of the Information Resource Management Association, pp. 321-325, 1999.

Lazar, J. K. and A. F. Norcio, “The Effects of Error Management, Exploration, and Conceptual Models on Learning to Use the Internet”, Proceedings of WebNet 98 International Conference on the Internet, Intranet, and WWW, 1998.

Lazar, J. K. and A. F. Norcio, “User Errors in the Networked Environment”, Proceedings of the Second Maryland Information Systems Workshop, 1998.

Farinholt, K. G. and A. F. Norcio, “Defining Fuzzy User Models Using the GOM Methodology”, Proceedings of the 9th Florida Artificial Intelligence Research Symposium (FLAIRS 96), pp. 219-223, 1996.

Chen, Q. and A. F. Norcio, “Pattern Recognition of User's Domain Knowledge”, Proceedings of the 1995 IEEE International Conference on Systems, Man, and Cybernetics, Volume 2, pp. 1148-1153, 1995.

Chen Q. and A. F. Norcio, "Pattern Recognition in Default Reasoning and Classification in User Modeling", Proceedings of the Annual Conference on Industry, Engineering, and Management Systems, 1995.

Chiu, C. C., P. L. Hsu, and A. F. Norcio, “A Fuzzy-Based Approach for Obtaining the User's Domain Expertise”, Proceedings of the Second Annual Joint Conference on Information Sciences,  pp. 613-620, 1995.

Chiu, C. C., C. Hsu, and A. F. Norcio, “Dynamically Tracking a User's Progression Along the Novice-Expert Continuum”, Proceedings of the 1995 IEEE Singapore International Conference on Networks and International Conference on Information Engineering, pp. 605-607, 1995.

Chen, Q. and A. F. Norcio, “Stereotyping Users and Tasks with Associative Memories”, Proceedings of the 1994 IEEE International Conference on Neural NetworksIEEE World Congress on Computational Intelligence, Volume II, pp. 1169-1174, 1994.

Chen, Q. and A. F. Norcio, “An Associative Approach in Dynamic User Modeling”, Human–Computer Interaction: Software and Hardware Interfaces  – Proceedings of the Fifth International Conference on Human–Computer Interaction, Volume 2, G. Salvendy and M. J. Smith, (Eds.), Elsevier Science Publishers, Amsterdam, pp. 909-914, 1993.

Chiu, C. T., C. C. Chiu, and A. F. Norcio, “An Adaptive Intelligent Help System”, Human–Computer Interaction: Software and Hardware Interfaces – Proceedings of the Fifth International Conference on Human–Computer Interaction, Volume 2, G. Salvendy and M. J. Smith, (Eds.), Elsevier Science Publishers, Amsterdam, pp. 718-723, 1993.

Dillon, T. W., A. F. Norcio, and M. J. DeHaemer, “Spoken Language Interaction: Effects of Vocabulary Size and Experience on User Efficiency and Acceptability”, Human–Computer Interaction: Software and Hardware Interfaces -- Proceedings of the Fifth International Conference on Human–Computer Interaction, Volume 2, G. Salvendy and M. J. Smith, (Eds.), Elsevier Science Publishers, Amsterdam, pp. 140-145, 1993.

Warren, J. R., A. F. Norcio, J. W. Stott, G. C. Canfield, and R. W. Freedman, “The Decision-Support Effectiveness of a Simulation Environment for Information Systems Analysts: An Exploratory Study”, Proceedings of the Third International Working Conference on Dynamic Modeling of Information Systems, pp. 419-438, 1992.

Chen, Q. and A. F. Norcio, “Modeling Users with Neural Architectures”, Proceedings of the International Joint Conference on Neural Networks, Volume I,  pp. 547-552, 1992.

Warren, J. R., J. W. Stott, and A. F. Norcio, “A Prototype for Including Simulation of IS Dynamics in CASE Environments”, Proceedings of the Twenty-Fifth Hawaii International Conference on System Sciences, Volume III: Information Systems – Decision Support and Knowledge-Based Systems, J. F. Nunamaker, Editor, pp. 353-361, IEEE Computer Society Press, Los Alamitos, CA, 1992.

Norcio, A. F., “Adaptive Interfaces: Modeling Tasks and Users”, Proceedings of the 1991 IEEE International Conference on Systems, Man, and Cybernetics, Volume 2, pp. 1099-1103, 1991.

Chen, Q. and A. F. Norcio, “A Neural Network Approach to User Modeling”, Proceedings of the 1991 IEEE International Conference on Systems, Man, and Cybernetics, Volume 2, pp. 1429-1434, 1991.

Chiu, C. C., A. F. Norcio, and K. E. Petrucci, “Using Neural Networks and Expert Systems to Model Users in an Object-Oriented Environment”, Proceedings of the 1991 IEEE International Conference on Systems, Man, and Cybernetics, Volume 3, pp. 1943-1948, 1991.

Norcio, A. F. “The Software Engineering of Adaptive Human–Computer Interfaces”, Proceedings of the 1989 IEEE International Conference on Systems, Man, and Cybernetics, Volume III, pp. 886-888, 1989.

Chmura, L. J., A. F. Norcio, and T. J. Wicinski, “Analyses of Software Design Changes”, Proceedings of the Twelfth Annual NASA/Goddard Software Engineering Workshop,  1987.

Norcio, A. F., “Indentation, Documentation and Programmer Comprehension”, Proceedings of the Human Factors and Computer Systems Conference, pp. 118-120, 1982.

Norcio, A. F., “Human Memory for Comprehending Computer Programs”, Proceedings of the 1980 IEEE International Conference on Cybernetics and Society, pp. 974-977, 1980.

Chapters in Refereed Books:

Lazar, J. K. and A. F. Norcio, “Service-Research Partnerships: Research Projects That Help Bridge the Digital Divide”, in J. K. Lazar (Ed.) Managing IT/Community Partnerships in the 21st Century, Hershey, PA: Idea Group Publishing, pp. 271-283, 2002.

Chen, Q. and A. F. Norcio, “Knowledge Engineering in Adaptive Interface and User Modeling”, in Q. Chen (Ed.) Human Computer Interaction: Issues and Challenges, Hershey, PA: Idea Group Publishing, 113-133, 2001.

Lazar, J. K. and A. F. Norcio, “User Considerations in Electronic Commerce Transactions”, in Q. Chen (Ed.) Human Computer Interaction: Issues and Challenges, Hershey, PA: Idea Group Publishing, 185-195, 2001.

Lazar, J. K. and A. F. Norcio, “System and Training Design for End-User Error”, in S. Clarke and B. Lehaney (Eds.) Human Centered Methods in Information Systems: Current Research and Practice, Hershey, PA: Idea Group Publishing, pp. 76-90, 2000.

Chen, Q. and A. F. Norcio, “Recognizing a User's Behavior Pattern through an Associative Model”, in Human Performance in Automated Systems: Current Research and Trends, M. Mouloua and R. Parasuraman (Eds.), Hillsdale, NJ: Lawrence Erlbaum Associates,  pp. 142-147, 1994.

Wang, W., Q. Chen, and A. F. Norcio, “Capturing Uncertainties in Human Performance with Rough Sets”, in Human Performance in Automated Systems: Current Research and Trends, M. Mouloua and R. Parasuraman (Eds.), Hillsdale, NJ: Lawrence Erlbaum Associates, pp. 100-106, 1994.

Norcio, A. F. and J. Stanley “Adaptive Human–Computer Interfaces: A Literature Survey and Perspective”, in Information Technology for Command and Control – Methods and Tools for Systems Development and Evaluation, S. Andriole and S. Halpin, (Eds.), New York, NY: IEEE Press, pp. 247-256, 1991.

Norcio, A. F. and L. J. Chmura, “Design Activity in Developing Modules for Complex Software”, in Empirical Studies of Programmers, E. Soloway and S. Iyengar, (Eds.), Norwood, NJ: Ablex Publishing Corp., pp. 99-116, 1986.