Harris/Engl. 393 PRODUCT/SERVICE
COMPARISON
GUIDELINES: For this theme, you
must select several examples of one type of product or service that a person
(you, a friend, a client) or a company needs to purchase and write a comparison/contrast
that recommends that your company purchase the item that best meets its
needs. You may choose the best item for your audience to purchase,
or you can let your audience make the final decision.
AUDIENCE: a specific customer or a
group of customers or a supervisor at your job. You may use yourself
as the audience if there is a product/service that you had been planning
to purchase. If you are both the writer and reader, you will not have
to do an audience analysis.
LENGTH: dependent upon the complexity
of your main points of comparison, minimum: one page
FORMAT: Present the information as
a memo, using the mandatory elements and headings for each section.
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The first section of the memo will be the introduction,
explaining the need to purchase the particular product (whether this need
is yours or your audience's). You might begin with the problem that led
to the planned purchase. Also include the criteria that you used to evaluate
the various products (sometimes known as the customer's "wishlist"). If
your audience has no criteria in mind, then you must create the wishlist.
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The body section of the memo will contain your
comparison of at least four brands/models/versions of the product. For
instance, if you were trying to choose the best cereal to buy for the children
of the family, you might evaluate Mueslix, Nut'n'Honey, Cheerios, and Frosted
Flakes. If using paragraphs in the body, instead of setting up each evaluation
in the same way, discuss the best (or least expensive) criterion first
and then order the others so that the worst (or most expensive) is last.
Use that pattern with both the block and alternating methods of organization.
If you don't want to use paragraphs, you can set up a table of the items
and their features. Be sure that every item in the wishlist appears
in the table.
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The last section of the memo will be the conclusion,
the place where you either make the choice for your audience and explain
your reason for that choice or summarize the advantages of each brand and
leave the choice up to your audience. If you used a table in the body of
the memo, then your conclusion will be longer because you will need to
review the main advantages and disadvantages for each brand in detail.
With paragraphs, the conclusion can be short because the body will contain
detailed information about each option.
MECHANICS: Use the active rather than
the passive voice. Choose either the block or alternating system of organization
for the paragraphs in the body section. You may substitute a table for
paragraphs in the body section of the memo.
TOPICS:
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products: office equipment, medical or dental
equipment, hardware, appliances, cameras, video equipment, vehicles, toys,
dishes, linens, houses, travel packages, software, etc.
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services: maintenance, decorators, caterers,
temporary clerical staff companies, employment agencies, cleaning companies,
etc.
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