Education:
 

A.A. Degree in Media Technology - Dundalk Community College, Baltimore, MD. 1991.

Proficiency in Microcomputer Software Certificate - The Johns Hopkins University, Baltimore, MD. 1990.
 
 

Work History:

IT Support Assistant - Financial Services, University of Maryland Baltimore County.

December 2001 - Present

- Troubleshoot PC hardware and software related problems for staff.

- Responsible for departmental equipment and software inventory.

- Webmaster for Financial Services home page.

- Install and setup PC hardware and software.

IT Support Assistant - Office of Information Technology, University of Maryland Baltimore County.

June 2001 - December 2001

- Troubleshoot PC and Mac related problems for students, staff and faculty.

- Schedule all student and full-time staff hours.

- Create and manage UMBC email accounts.

- Assist in training and supervision of student staff.

- Assist Webmaster with OIT home page.
 

Client Support Specialist - Aerotek-Teksystems, Hanover, MD

August 1997 - April 2001

- Responsible for providing PC end user support on commercial accounts.

- Create and maintain Helpdesk Web Page using HTML, Java Script and Dream Weaver.

- Administer rights and permissions to users and create/delete accounts in Windows NT.

- Troubleshoot networking issues involving multiple servers used by over 10,000 users.
 

Assistant Computer Lab Supervisor / Computer Lab Consultant - University Computer Services, University of Maryland Baltimore County.

May 1995 - August 1997

- Work closely with System Operators, Network Administrators, etc.

- Research and order software for UMBC computer labs.

- Assist faculty, students and staff with computer labs.

- Provide support for various software and modem communications.

- Operating systems include Unix, Windows, MAC/OS and VMS.
 

Manager - The Student Leadership Center, University of Maryland Baltimore County.

August 1994 - May 1995.

- Hired, trained, supervised & scheduled staff.

- Assisted users in use of Microcomputers and other equipment.

- Purchased supplies and equipment.
 

Freelance PC/Communications Consultant - Various companies and individuals, Baltimore, MD.

January 1991 - August 1994.

- Suggested communication systems & peripherals to customers.

- Created and sold company proposals & provided repair for systems.

- Installed and configured computer systems for customers.
 

Microcomputer Support Specialist - The Johns Hopkins University, Balto., MD  A-V Dept at The Milton S. Eisenhower Library.

December 1985 - January 1991.

- Was responsible for daily operations of PC Lab and A-V Department.

- Repaired IBM, DEC, Unix PC's and various printers.

- Purchased, installed, configured, updated new hardware & software.

- Maintained & used computer programs to create statistical reports.

- Hired, trained, supervised & scheduled staff.