Human Computer Interaction in Health Care
Francois Sainfort and Julie A. Jacko

1. Introduction
2. Characteristics of the Healthcare Industry
   • The Healthcare Industry
     • Complexity of Science and Technology
     • Chronic Conditions
     • Organization of the Delivery System
     • Information Technology
     • Consumerism
   • The Healthcare Regulatory Environment
     • Transaction Standards & Coding Sets
     • Privacy and Security
3. Healthcare Informatics
   • Consumer health information
   • Interactive health communication
   • Consumer/Patient Web-based application and E-Health
   • Provider Healthcare Informatics
     • Electronic Medical Records
     • Computerized Physician Order Entry Systems
     • Patient Monitoring Systems
     • Imaging Systems
     • Information-Retrieval Systems
     • Other Clinical Decision-Support Systems
4. Evaluating Computerized Healthcare Applications
5. Future Opportunities and Challenges
   • Supporting/enhancing the patient-provider interaction
   • Supporting/enhancing collaborative work among providers
   • Developing and utilizing new information and communication technologies
   • Designing and utilizing adaptive human-computer interfaces
   • Moving to e-Health
6. Conclusions