Groupware and Computer-Supported Cooperative Work
Gary M. Olson and Judith S. Olson

1. Introduction
   • Pioneers (e.g., V. Bush, D. Engelbart)
   • The emergence of groupware & the field of CSCW
   • The commercial world moves in
2. Conceptual Approaches
   • Technology determinism
   • Productivity & Management Science
   • Contextualization (e.g., situated action, distributed cognition)
   • Socio-technical perspectives (e.g., adaptive structuration, xxxx)
   • Grudin's challenges
3. Technical infrastructure
   • Networking
   • Middleware
   • The Web
   • Interoperability
   • Toolkits
   • Mobility
4. Communication tools
   • E-mail
   • Structured discussions
   • Information overload & filtering
   • Conferencing tools - voice & video
   • Instant messaging & chat
   • MUDs
5. Coordination support
   • Meeting support
   • Project planning, workflow
   • Group calendars
   • Awareness
6. Information repositories
   • The Web
   • Discussion data bases
   • Shared resource
   • Capture & replay
7. Sociality
   • Social filtering
   • Trust of technical systems
   • Trust of people via the technology
   • Social networks
8. Integrated systems
   • Media Spaces
   • CVEs
   • Collaboratories
9. Evaluation of Systems
10. Conclusions
    • Trends in Groupware
    • Prospects for the Virtual Organization