The World-Wide Web
Jonathan Lazar

1. Introduction
2. Challenges of Designing For this Environment:
   • Browser Incompatibility
   • Download Speed
   • Inherently Unreliable Network
   • Diverse set of users and environments
   • Two different interfaces (the web browser and the web site itself)
3. Usability of Web Sites
   • Navigation Design
   • Page Design
   • Quick Downloads
   • Accessibility to those with disabilities
   • Information Architecture
   • Use of graphics and animation
4. Development and Evaluation
   • Knowing your web site mission and target user audience
   • Traditional and User-Centered Design Methods for the Web
   • Usability testing of web sites
   • Evaluation Methods for the web (WebMac, WAMMI, etc.)
   • Software Tools (WebMetrics, Validator machines)
5. Additional Topics
   • Improving Browser Design
   • Improving Browser Error Messages
   • Improving Training Design
   • Improving Documentation
6. Summary