Contextual Design
Karen Holtzblatt

1. Overview
   • What is product definition?
     • Do inventors innovate in labs from real world data?
     • What is a requirement
     • What is the problem of design?
   • What is Contextual Design (CD)?
     • Overview of the CD process
     • How it fits into a life cycle
2. CI practice
   • Setting up a project
     • Setting the project focus
     • Selecting participants for interview
     • Optimum quantity of interviews
     • Optimum length of interviews
     • Optimum location of interviews
     • Working as a team
   • Contextual Inquiry
     • Principals and Appropriate relationship models for use in CI
     • Typical interview
     • Tailoring for specific circumstances
   • Work Modeling
     • Provide common language
     • Create multidimensional view of work practice
     • Overview of each work model
   • Interpretation Session
     • Understanding what the data means
     • Structure and roles for running a session
   • Consolidating work models
     • Creating one view of the customer
     • Seeing across multiple customers
     • Examples of consolidation from affinity, flow and sequence models.
   • Visioning and Storyboarding
     • Exploring work practice possibilities
     • Sketching the big picture
     • How to run a session
   • User Environment Design
     • Seeing underlying relationships between the system parts
     • Designing an underlying structure that fits the new work model
   • Paper Prototyping
     • Driving it from the UED
     • Keeping the design on track through testing
     • Keeping the design at appropriate level of detail
3. Why use formalized contextual design
   • Systematic re-creation of innovation experience
   • Value of data-driven design
   • Re-invention of work practice
   • Fostering widespread acceptance of new technology by users
4. Encouraging organizational adoption